Regional Service Supervisor

4 weeks ago

Surrey, British Columbia, Canada Samuel, Son & Co. Full time
Job Summary

We are seeking a highly skilled Regional Service Supervisor to lead our Western Canada operations. As a key member of our team, you will be responsible for providing leadership in safety goals and procedures, leading technical operations, and managing service training efforts.

Responsibilities
  • Provide leadership in safety goals and procedures throughout our organization.
  • Lead technical operations within the Surrey and Winnipeg facilities, including head and equipment repair operations.
  • Lead the Western Field Service team, providing scheduling and coordination support.
  • Manage service training efforts for North American Service teams.
  • Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
  • Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and customers.
  • Provide leadership in Continuous Improvement goals, including Lean initiatives, Six Sigma, and Best Practices projects.
  • Support Surrey and Winnipeg Service team staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
  • Apply sound decision-making skills and find solutions for practical day-to-day problems.
  • Work with NA Service Manager to resolve any personnel issues.
  • Work with NA Service Manager to resolve any internal or external customer complaints.
  • Communicate business activities through our organization in written and verbal form.
  • Provide business knowledge and expertise to existing and prospective customers and our organization as needed.
Requirements
  • A bachelor's degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
  • Working knowledge of the packaging business and/or Service business is preferred.
  • 2+ Years' experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
  • 2+ Years' experience in a manufacturing environment.
  • Excellent interpersonal and verbal communication skills.
  • The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
  • Proficiency in Word, Excel, Outlook, PowerPoint.
Work Environment

The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.

The ability to work in high-stress and challenging situations.

The ability to safely work within a production environment.

Must be able to safely visit and evaluate a production environment which may include:

Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time.

Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

Compensation

The annual salary range for this position is $82,240 - $102,800. If you are hired, your base pay rate will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base pay range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued wage growth.

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