Senior Branch Operations Manager

1 week ago


Nanaimo, British Columbia, Canada Sonepar Full time
About Sonepar

Sonepar is a leading distributor of electrical products and solutions, with over 60 years of industry experience. We have 30 branches across Western Canada, providing exceptional customer service and support to our customers.

Salary Range

The estimated salary for this role is $55,000 - $67,000 per year, depending on experience. In addition to a competitive salary, we offer a full benefits package, including medical, dental, vision, and retirement savings.

Job Description

This is an exciting opportunity to join our team as a Senior Branch Operations Manager. As a key member of our branch operations team, you will be responsible for ensuring the smooth operation of our branches, overseeing customer service and safety, and guiding associates to provide exceptional service to our customers.

Some of your key responsibilities will include:

  • Supervising and directing Counter, Administrative, and Warehouse Staff to deliver excellent customer service and achieve business goals.
  • Ensuring staff are working together efficiently to meet branch objectives and goals.
  • Reviewing daily workload and assigning tasks and responsibilities accordingly.
  • Holding staff accountable for non-conformance issues in a timely manner.
  • Identifying solutions to issues affecting service, efficiency, and productivity.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • OHS Supervisor Responsibilities certification (offered by Worksafe/WCB).
  • College/University Diploma preferred (Business related and/or Sales & Marketing).
  • Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.
  • Minimum 3 years of related work experience.
  • Experience in customer service, sales, and operations.
  • Minimum 1 year experience in a Health and Safety support role.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary range: $55,000 - $67,000 per year.
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a career path.
  • Company-paid Life Insurance and employee-paid Disability Insurance.


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