Reliability Engineer
1 week ago
We are seeking a highly skilled Systems Reliability Analyst to join our Payment Core Banking & Engineering Service Reliability (SRO) Team at Scotiabank. As a key member of this team, you will play a critical role in ensuring the stability and performance of our critical technology services.
Key Responsibilities- Contribute to in-depth data analysis to identify service trends and drive improvements to production systems.
- Collaborate with SREs, Development, and Operations teams to troubleshoot severe incidents, driving problem-solving and debugging with best practices.
- Support Senior Manager and Director in proactive communication of reliability, stability, and efficiency results, service health, and key reliability risks to senior business and technology stakeholders.
- Support and handle production incident escalations during business and off-hours.
- Participate in Root Cause Analysis for systems in scope to identify gaps and drive implementation of improvements.
- Lead investigations for production issues and assist in developing solutions that adhere to sound software engineering and security principles.
- Interface with Scotiabank infrastructure and engineering teams to address stability and resiliency improvements for production applications.
- Analyze metrics, identify trends, and execute processes to address reliability risks.
- Minimum 5 years of experience supporting technology in an operational role.
- Minimum 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile, and Waterfall.
- Expert knowledge of incident and problem management methods and methodologies in a production environment, using platforms like ServiceNow.
- Ability to analyze and present data using various tools and techniques in business analysis and business intelligence principles.
- Experience with operational monitoring and performance management tools like Dynatrace, Aternity, ARMS, and Tivoli.
- Experience with Splunk, eVIEW, or other software for searching, monitoring, and examining machine-generated Big Data.
- Knowledge and understanding of SRE Service Level Objectives and Google best practices.
- Collaborate with internal business partners for operational execution and service delivery of technology needs.
- Professional designation in ITIL, Scrum, and/or Six Sigma would be an asset.
- Excellent verbal and written communication skills, along with strong problem-solving skills and collaboration with development teams and business partners.
- Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
- Community Engagement: Opportunities for community engagement and belonging with various programs.
Work arrangements: Hybrid
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
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