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Reliability Engineer

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Systems Reliability Analyst to join our Payment Core Banking & Engineering Service Reliability (SRO) Team at Scotiabank. As a key member of this team, you will play a critical role in ensuring the stability and performance of our applications and infrastructure.

Key Responsibilities
  • Contribute to in-depth data analysis to identify trends and drive improvements to production systems.
  • Collaborate with SREs, Development, and Operations teams to troubleshoot severe incidents, driving problem-solving and debugging with best practices.
  • Support Senior Manager and Director in proactive communication of reliability, stability, and efficiency results, service health, and key reliability risks to senior business and technology stakeholders.
  • Handle production incident escalations during business and off-hours.
  • Participate in Root Cause Analysis to identify gaps and drive implementation of improvements.
  • Lead investigations for production issues and assist in developing solutions that adhere to sound software engineering and security principles.
  • Interface with Scotiabank infrastructure and engineering teams to address stability and resiliency improvements for production applications.
  • Analyze metrics, identify trends, and execute processes to address reliability risks.
Requirements
  • Minimum 5 years of experience supporting technology in an operational role.
  • Minimum 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile, and Waterfall.
  • Expert knowledge of incident and problem management methods and methodologies in a production environment, using platforms like ServiceNow.
  • Ability to analyze and present data using various tools and techniques in business analysis and business intelligence principles.
  • Experience with operational monitoring and performance management tools like Dynatrace, Aternity, ARMS, and Tivoli.
  • Experience with Splunk, eVIEW, or other software for searching, monitoring, and examining machine-generated Big Data.
  • Knowledge and understanding of SRE Service Level Objectives and Google best practices.
What We Offer
  • Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.