Process Optimization Lead

2 months ago

Edmonton, Alberta, Canada EPCOR Full time

About the Role

We are seeking a highly skilled Senior Advisor to join our Operational Excellence team at EPCOR. As a key member of our team, you will play a critical role in driving business performance and customer satisfaction through process improvement and redesign.

Key Responsibilities

  • Develop and implement innovative solutions to drive business performance and customer satisfaction.
  • Work closely with business analysts and the IT team to communicate functional system requirements and business goals.
  • Design and implement processes to find efficiencies and ensure compliance to policies, standards, and customer requirements.
  • Deliver specialized consultative, training, and mentorship expertise to Operations Managers in the areas of change management, process improvement, re-engineering, process mapping, business analysis, and implementation planning.
  • Provide clear documentation to ensure the appropriate cross-functional team is involved, project scope and roles are defined, budget is identified, and record management is in compliance with established standards.
  • Lead and facilitate process redesign and improvement projects, designing new processes, policies, procedures, work practices, tools, and system requirements that require IT integration necessary to achieve performance improvement.
  • Identify strategic issues that may require resolution but extend beyond the scope of the redesign effort and any downstream effects that need to be solved before changes are implemented.
  • Provide research, analysis, performance measurement, or solution design to support redesign initiatives, ensuring that the project complies with established methodologies, meets process owner requirements, has high employee adoption, and achieves the desired results.
  • Assist Process Owners with developing and executing change management plans for process improvement initiatives.
  • Ensure that processes are documented consistently in accordance with EPCOR standards and are integrated, work cross-functionally, and consider all downstream effects.
  • Oversee the management of information on SharePoint for access by all process stakeholders.
  • Contribute to the enhancement of IT solutions through reviews of project performance, individual research, and thought leadership.

Requirements

  • Post-secondary training in Business, Engineering, Information Systems, or a related area.
  • Certification or education in business process redesign (e.g., Hammer, Six Sigma).
  • Certification or coursework in project management considered an asset.
  • An understanding of business operations, construction management, project management, competitive business models, accounting, and innovative approaches for meeting customer requirements.
  • Possess financial acumen, including budgeting, forecasting, reporting, and CSOX compliance.
  • Deep understanding of business process re-engineering, process improvement, and redesign methodologies.
  • Understanding of metrics design and analytics.
  • Expert user of IS systems, databases, and reporting tools.
  • Advanced skills in Excel with a strong background in statistics and performance metrics for data analysis.

About You

We are looking for a perceptive and adaptable individual who can build trusting relationships with their team, stakeholders, and peers. As a strong communicator, you will craft clear and effective communications and facilitate meetings. You will be focused on results while showing enthusiasm for your work, and your leadership and energy will be inspiring and contagious. You will have a knack for finding opportunities for improvements and bringing your ideas into action.

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