Mechanical Service Operations Associate

7 days ago


Burnaby, British Columbia, Canada Ocean Park Mechanical Full time
Job Description
The Service Coordinator plays a vital role in supporting our service personnel by coordinating service requests, documentation, and necessary equipment. This includes quotes, work orders, purchase orders, timecards, and tracking. They maintain relationships with clients, contractors, and vendors while ensuring seamless operations.

Responsibilities
- Receive and Coordinate Service Requests
- Prepare Quotes Based on Technician Problem Reports
- Create Work Orders, Purchase Orders, and Secure Equipment for Approved Jobs
- Develop and Maintain Relationships with Clients, Contractors, and Vendors
- Update Filters List, Order Monthly Filters, and Receive Filter Invoices
- Coordinate Sub-Trades and Deliveries with Dispatch
- Reconcile Invoices
- Follow Up with Unapproved Quotes
- Track Correspondence with Suppliers and Customers and Provide Follow-Up
- Create New Service Contract Proposals, Contracts, and Invoicing for Contracts
- Timecard Entry for Service & Retrofit Employees

Experience, Education & Qualifications
- 2-3 years of previous experience in a service department or similar environment
- Certificate or Diploma in Business or a Related Field is Considered an Asset
- Proficient with MS Office (Word, Outlook, and Excel)
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