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Remote Support Specialist

1 week ago

Vancouver, British Columbia, Canada Gauthier Business Technologies Full time

Gauthier Business Technologies is seeking a talented Remote Support Specialist to join our team.

Job Description

We are looking for a highly skilled and experienced professional to provide top-notch technical support to our clients remotely.

Key Responsibilities:

  • Investigate technical issues using your experience, documentation, and critical thinking skills to identify the cause and apply resolutions
  • Resolving Tier 2 and/or Tier 3 technical support issues via phone, email, remote login, and/or on-site as necessary
  • Provide training and support for other technical staff
  • Follow documented procedures and processes when available, develop and document new processes when not available

Requirements

To be successful in this role, you must have:

  • 3+ years of relevant experience in the IT industry
  • Technical expertise with technologies such as Microsoft 365, Azure, AWS, Cisco Networking, Windows Desktop, Windows Server, Microsoft Office Applications, iOS, Android, and networking technologies
  • Able to thrive in a dynamic, fast-paced environment where constant multitasking is the norm
  • Must be process-driven with high attention to detail and excellent follow-through skills

Benefits

As a Remote Support Specialist at Gauthier Business Technologies, you can expect:

  • Opportunities for career growth and development
  • A dynamic and supportive team environment
  • Competitive compensation package
  • Reliable transportation and a minimum class 5 BC Driver's License
  • A reliable Internet connection at home