Retail Operations Leader

20 hours ago

Vancouver, British Columbia, Canada Mackage Full time
About Mackage

Mackage is a global leader in luxury outerwear, committed to exceptional quality, purpose, and performance. Since 1999, we have been merging the finest materials with innovative design to create uncompromising construction and enveloping comfort.

We are dedicated to employment equity and welcome applications from diverse candidates.

Store Manager Role

As Store Manager at Mackage, you will play a vital role in maintaining our brand image and driving store performance.

Your key responsibilities will include:

  • Sales and Customer Service
    • Maximize store sales and KPIs to achieve targets.
    • Monitor sales floor coverage to drive sales and maintain a customer-centric environment.
    • Ensure proactive client engagement and grow the clientele database.
    • Inspire and motivate the team to high performance and exceptional customer service.
  • Leadership
    • Develop and lead the team by showcasing a positive environment that fosters collaboration and cooperation.
    • Partner with management and HQ partners effectively.
    • Actively identify and develop top talent to represent Mackage as brand ambassadors.
    • Manage operational tasks on time, including reports, payroll, scheduling, and inventory management.
    • Model and ensure compliance with store policies.
    • Respond to changing demands and create action plans to support customer experience.
    • Conduct regular performance evaluations and manage store turnover to support retention.
  • Operations
    • Provide training and development on product knowledge and selling ceremonies.
    • Ensure proper maintenance and organization of store standards.
    • Handle customer inquiries, concerns, and returns effectively.
    • Oversee daily operations, manage inventory levels, and implement loss prevention best practices.
    Requirements

To succeed as a Store Manager at Mackage, you will need:

  • A minimum of five years' experience in a fashion luxury retail environment, with three years as a store manager.
  • Strong leadership, result-oriented, and solid business acumen.
  • Excellent written and verbal communication skills.
  • A team-centric attitude and proactive mindset.
  • Exemplary selling, training, and customer service skills.
  • Ability to multi-task, organize, and prioritize workload.
  • Knowledge of Microsoft Office Suite and POS operating systems.
Salary Range

The estimated salary for this role is between $80,000 to $110,000 per year, depending on location and experience.

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