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Passenger Service Supervisor
2 months ago
**Job Summary**
AGI Canadian Company is seeking a highly skilled and experienced Passenger Service Supervisor to join our team. As a key member of our airport operations team, you will be responsible for supervising and directing the work of passenger service agents, ensuring seamless customer experiences and efficient airport operations.
**Key Responsibilities:**
- Supervise and direct the work of passenger service agents to ensure excellent customer service and efficient airport operations.
- Manage passenger service agent manpower to ensure adequate staffing levels and optimal resource allocation.
- Serve as the primary point of contact for customers and management, providing timely updates on airport operations and addressing any concerns or issues.
- Conduct on-the-job training for new team members, ensuring they are equipped to provide exceptional customer service and meet company standards.
- Enforce all safety regulations and company policies, maintaining a safe and healthy work environment.
- Assist with passenger service duties as needed, including checking in passengers, luggage, and communicating with passengers, as well as coordinating ticket counter activities with vendors and flight and ground handling teams.
**Requirements:**
- Excellent computer skills and ability to work with various software systems.
- Valid driver's license with a clean driving record (required for some airports).
- Be at least 18 years old and possess a high school diploma, GED, or equivalent work experience.
- Pass a drug screen and obtain airport security clearance, including a 10-year employment, criminal record, and residence background check.
- Physical ability to lift up to 70 pounds, stand, lift, bend, push, and pull for extended periods.
**Physical Requirements:**
- Lift up to 70 pounds on a regular basis.
- Stand, lift, bend, push, and pull for extended periods.
**What We Offer:**
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
AGI Canadian Company is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing a safe and respectful workplace for everyone.
