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Retail Operations Leader

2 months ago

Charlottetown, Prince Edward Island, Canada Carter's Inc. Full time

Employee Type: Regular

If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday. Do not apply using the below external application.

Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively designed for infants and young children. The Company proudly owns the Carter's and OshKosh B'gosh brands, which are available in leading department stores, national chains, and specialty retailers both domestically and internationally. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at

As a Retail Operations Leader, you will be the initial representative of the brand for expanding families. You will cultivate a welcoming and inclusive atmosphere, appreciate and enhance skills and talents, and continuously educate yourself and your team on product styles, features, and benefits. Your role will involve coaching your teams to realize their potential, become brand and product specialists, and take charge of their careers.

Benefits we value:

  • Flexible schedules that accommodate your lifestyle, allowing you to prioritize all aspects of your life.
  • Comprehensive benefits and perks including health benefits, mental health support, a 30% discount on our brands, referral bonuses, and much more.
  • Paid time off, holidays, and parental leave, alongside adoption assistance, charitable matching gifts, and additional offerings.
  • The chance to develop skills and grow as an individual through both professional and personal development opportunities.
  • Development programs designed to assist you in advancing in your current role and beyond.

Your responsibilities include:

  • Establishing a talent pipeline through networking and recruitment; developing succession plans by training and nurturing your team.
  • Creating a positive, safe, and inclusive workplace.
  • Developing leaders by providing guidance, delegation, and investing in their growth.
  • Building a customer-centric sales environment by leading and managing the Leader on Duty program.
  • Welcoming customers and assisting them with our product styles, features, and benefits.
  • Implementing the Company's directives on merchandising and operations; managing payroll and budgets effectively.
  • Understanding and analyzing Key Performance Indicators (KPIs) and identifying behaviors that drive results.
  • Leading and integrating an omnichannel experience, ensuring teams are trained on the available tools.
  • Fostering customer loyalty through Company-sponsored programs.
  • Minimizing loss through consistent customer service and operational controls.

Qualities we seek in a candidate:

  • A positive and solutions-oriented approach.
  • Effective and professional verbal and written communication abilities.
  • Proven leadership and supervisory experience.
  • Proficient in computer and technology skills (Outlook, Excel, Web navigation, etc.).
  • A minimum of 3 years of retail or related management experience leading direct reports.
  • A high school diploma.

You should be able to:

  • Lift 40 pounds as required, with frequent bending, stooping, reaching, pushing, and pulling.
  • Stand or walk for extended periods; climb up and down a ladder.
  • Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Carter's for all:

Carter's is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management.