Service Coordinator

4 days ago

Burnaby, British Columbia, Canada EnviroTech Mechanical Full time

Service Coordinator Role

Enviro-Tech Mechanical Services seeks a skilled Service Coordinator to oversee the scheduling and deployment of our service technicians from our Vancouver office. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills.

Key Responsibilities

  • Review service request requirements and assign priority.
  • Dispatch requests to the appropriate technician based on factors such as Service Level Agreements, skill set, location, security clearance, availability, training, specialization, and more.
  • Utilize ERP software to coordinate and track technicians for route optimization.
  • Monitor and maintain technician daily time sheets and reconcile against service orders.
  • Coordinate with other departments to fulfill all aspects of service requests.
  • Monitor and follow up on work order progress to ensure timely completion.
  • Maintain communication with customers regarding service times and updates.
  • Review and confirm all service order details for accuracy prior to sending to accounting for invoicing.
  • Maintain knowledge of warranty guidelines and develop relationships with manufacturing partners.
  • Monitor daily dispatch activity to identify escalations requiring immediate attention.

Requirements

  • Minimum 1 year of previous dispatch/scheduling experience in a comparable environment.
  • Demonstrates and understands what service excellence means in a dispatch role.
  • Builds relationships through trust, exceptional communication, and accountability.
  • Approaches problems and decisions methodically, demonstrating sound judgment.
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment.
  • Actively seeks win-win solutions.
  • Strong computer skills in basic office software; ERP solutions preferred.

About Enviro-Tech

  • We are an industry leader, stable, and growing, making us an exciting company to be a part of.
  • We recognize and value high performance, encouraging growth and input from our team members.
  • We offer a competitive compensation and benefits package, as well as opportunities for education funding.
  • Our people are hardworking, fun, collaborative, and dedicated to the success of our business.

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