Hotel Front Desk Associate

3 days ago


Hinton, Canada Baymont by Wyndham Full time
{"h2": "Hotel Front Desk Clerk Job Description at Baymont by Wyndham", "p": "We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Baymont by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Responsibilities:

* Register arriving guests and assign rooms
* Process group arrivals and departures
* Take, cancel, and change room reservations
* Provide information on hotel facilities and services
* Provide general information about points of interest in the area
* Process guests' departures, calculate charges, and receive payments
* Maintain an inventory of vacancies, reservations, and room assignments
* Follow emergency and safety procedures
* Perform clerical duties (faxing, filing, photocopying)
* Answer telephone and relay telephone calls and messages
* Assist clients/guests with special needs
* Provide customer service

Requirements:

* Attention to detail
* Fast-paced environment
* Standing for extended periods
* Work under pressure
* Client focus
* Efficient interpersonal skills
* Excellent oral communication
* Excellent written communication
* Judgement
* Organized
* Reliability
* Team player

Experience: Experience an asset.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Baymont by Wyndham.

"}

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