Hotel Front Desk Associate

5 days ago


Hinton, Canada Baymont by Wyndham Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Baymont by Wyndham. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform clerical tasks such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
  • Customer Service: Provide excellent customer service, assist clients/guests with special needs, and respond to guest inquiries and concerns.
  • Work Environment: Work in a fast-paced environment, standing for extended periods, and work under pressure to meet deadlines.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Experience an asset.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.
What We Offer

As a Hotel Front Desk Clerk at Baymont by Wyndham, you will have the opportunity to work in a dynamic and customer-focused environment, develop your skills and knowledge, and contribute to the success of our team.



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