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Customer Service Supervisor

2 months ago

Regina, Saskatchewan, Canada Sunrise Automotive Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Sunrise Automotive Ltd. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer service standards
  • Develop and implement effective training programs to enhance staff skills and knowledge
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Collaborate with other departments to ensure seamless customer service delivery
  • Identify and address customer complaints and concerns in a timely and professional manner
Requirements
  • 3+ years of experience in a customer service leadership role
  • Proven track record of achieving customer service excellence
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Free parking available
  • Parking available
  • Permanent employment
  • English language of work
  • 35 to 40 hours per week