Service Receptionist

4 days ago


Markham, Ontario, Canada AWIN Group of Dealerships Full time
Service Receptionist Job Summary

We are seeking a highly organized and customer-focused Service Receptionist to join our team at AWIN Group of Dealerships. As a Service Receptionist, you will be responsible for providing exceptional customer service, managing service appointments, and performing various administrative tasks.

Key Responsibilities:
  • Answer all incoming service department phone calls in a friendly and efficient manner.
  • Book service appointments and maintain accurate records.
  • Assist management with administrative tasks, such as filing and data entry.
  • Oversee all appointments and consult with management regarding any discrepancies.
  • Ensure customer mobility when appointments are booked, including arranging for shuttle or loaner vehicles.
  • Balance cash at the end of the day and handle customer inquiries.
  • Follow up with customers regarding special ordered parts and arrange for vehicle pickup.
Requirements:
  • Excellent oral communication skills and previous experience in a customer service role.
  • Ability to work efficiently in a high-pressure environment and maintain a professional appearance.
  • Strong attention to detail and ability to maintain confidentiality.
  • Excellent interpersonal and team building skills, with the ability to work with minimum supervision.
What We Offer:
  • Competitive salary and excellent group benefits package.
  • Group RRSP contribution program and tuition reimbursement program.
  • Boot and tool allowance and opportunities for career growth and development.

We thank all applicants for their interest; however, only those considered for an interview will be contacted. AWIN Group of Dealerships is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please indicate this in your cover letter or email.



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