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Digital Account Manager

2 months ago

Montreal, Quebec, Canada Tink Full time
Lead Digital Client Relationships

In this role, you will be responsible for leading client relationships and contributing to all business activities related to client accounts. You will support partners in business development and identify opportunities for client retention and loyalty.

Key Responsibilities
  • Act as the primary point of contact for clients wishing to undertake projects or initiatives such as site development, mobile applications, interactive campaigns, promotions, and contests.
  • Support clients in understanding best practices and methodologies in strategy, definition, and design of digital solutions, including websites, social media, blogs, mobile applications, and all enterprise systems that feed the digital ecosystem.
  • Conceive, prepare, and present evolution projects to clients autonomously or in collaboration with team specialists.
  • Oversee projects, ensuring they are delivered on time and within budget.
  • Foster information sharing and collaboration among project team members.
  • Collaborate with teams to identify and develop new sales opportunities.
  • Develop and manage client annual "digital" budgets.
  • Stay updated with market trends and industry best practices to ensure our services remain competitive and innovative.
Requirements
  • A strong knowledge of the digital world with a business-oriented mindset focused on helping clients.
  • The ability to analyze client needs and propose creative and effective solutions.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
  • Excellent proficiency in French, both spoken and written, is required for this position.
  • Highly functional English is required for this position.
  • A bachelor's degree in business administration, with a concentration in marketing or e-commerce.