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Catering and Conference Services Manager
2 months ago
About the Role:
The Catering and Conference Services Manager will play a key role in supporting the hotel's strategic plan by providing exceptional customer service and selling services and products that maximize hotel revenues.
Key Responsibilities:
- Complete all catering-related administration accurately and with attention to detail.
- Respond to all meeting and event inquiries within the same day.
- Draft correspondence, prepare proposals, and contracts.
- Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits, and final payments when required.
- Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits, and final payments when required.
- Ensure timely processing and documentation of records for customer relationship management initiatives, including detailing and updating client files and sales activities, utilizing the company-assigned automation tool: Delphi.
- Ensure that function setup meets or exceeds client expectations by working closely with each group's meeting planner to determine their needs for meeting rooms, food and beverage, and AV equipment requirements.
- Welcome clients during events.
- Maximize revenue for the hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling.
- Participate in active prospecting and the re-booking of events.
- Attend weekly meetings to review event BEOs to ensure client requirements are communicated accurately to Banquets and the Kitchen.
- Participate in site inspections, client appointments, client events as needed to increase market share.
- Work with the Executive Chef to establish, design, and price menu options for clients.
- Other duties as required.
Requirements:
- Bachelor's degree or diploma in Hospitality preferred or equivalent combination of education and experience.
- 1-2 years of experience in Catering or Banquets.
- Self-motivated, driven team player with demonstrated organizational and interpersonal skills.
- Demonstrated ability to work in a fast-paced, multi-tasking, multi-functional team environment.
- Demonstrated superior customer service philosophy.
- Excellent presentation and communication skills.
- Intermediate level technical skills in MS Office, with working knowledge of Delphi a definite asset.
- Knowledge of wine and food pairing as well as food costing.
- Knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
- Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.
- Ability to prospect and qualify clients.
- Proficient in the selling of guest rooms, function space, and public outlets and be able to articulate clearly to clients.
- Knowledge of food and beverages costs, labor, and hotel operations.
- Exemplifies Coast's core values and enjoys working in a culture of accountability.
What We Offer:
Coast Hotels offers a variety of benefits, including competitive wages and benefits, employee discounts, training and development, career advancement opportunities, and more.
Coast Hotels is an Equal Opportunity Employer.
