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Business Systems Analyst

2 months ago


New Westminster, British Columbia, Canada City of New Westminster Full time
About the Role

We are seeking a highly skilled Business Systems Analyst to join our IT Services team at the City of New Westminster. As a seasoned professional, you will play a crucial role in analyzing and improving our Land, Council, and Library systems, including Horizon, Tempest, and eScribe.

Key Responsibilities
  • Assess business requirements and recommend solutions to improve system functionality and efficiency.
  • Develop and maintain reports and queries using various tools, including Tempest ReportBuilder Tools, SSRS, and SQL Management Studio.
  • Develop, maintain, and troubleshoot interfaces between systems using SQL and proprietary vendor tools.
  • Manage user accounts and security, and provide troubleshooting assistance and end-user support to our business departments.
  • Configure existing system functionality to meet business requirements, and research and enable new system functionality.
  • Install software updates and facilitate user testing, and perform Microsoft SQL database administration.
  • Create queries, update, import, and export data, and work with vendors and their support channels to meet business requirements.
  • Perform routine system admin tasks, such as refreshing test databases, installing patches, cleaning up tasks, and server monitoring.
Requirements
  • Bachelor's degree from a recognized, reputable post-secondary institution in an IT Systems related discipline.
  • 5+ years of experience working in an IT department in a Systems Analyst or similar role, with experience working in a Municipal IT department in a Systems Analyst related role being an asset.
  • Must be a Canadian citizen or a permanent resident, and must be able to complete and pass a Police Information Check.
Desirable Skills
  • Proven hands-on experience with Municipal enterprise applications, such as Tempest, eScribe, Horizon, and Stone Orchard.
  • Ability to provide advice and recommendations on technical matters related to the Land/Property tax/Permitting.
  • Experience with data integration technologies, integrating custom or third-party software systems with an enterprise application.
  • Experience with web development and related technologies and tools, such as HTML, JavaScript, CSS, IIS, etc.
  • Familiarity with web services integration.
  • Ability to act as a primary IT system owner and provide technical support on the system environment and applications.
  • Flexible and able to manage simultaneous priorities, pressures, and deadlines.
  • Ability to define, analyze, and document business systems processes.
  • Ability to establish and maintain effective working relationships with a variety of contacts.
  • Ability to document, analyze, and assess a variety of information, identify priorities and resources, and propose alternative business processes.
  • Ability to analyze and evaluate data and information required for programming, develop logical solutions to solve problems.
  • Ability to listen to feedback from non-technical stakeholders and communicate effectively orally and in writing, and to present proposals that address this feedback in non-technical language.
  • Ability to perform assigned duties with minimum supervision.