Technical Content Specialist

4 weeks ago


Toronto, Canada Air-Tek Full time

About Air-Tek

We are a Canadian-based software company with a powerful suite of unique products that have achieved a significant share of the global market. Our products have excellent product-market fit, and customers are eager to purchase. We operate in stealth mode during this growth phase, but our global presence is well-known.

Our diverse team shares a passion for solving complex problems, driving innovation, and creating a passenger-centric travel industry.

We are based in Toronto and have an inclusive culture built on trust, collaboration, delivering high-quality products, and continuous personal development. We love what we do and support each other.

Job Description:

The Technical Content Specialist will develop detailed implementer and operator documentation to help users achieve their goals. This role requires applying the latest technical communication best practices to transform existing documentation. The ideal candidate will develop relationships with subject matter experts to understand our products and gather necessary information.

  • Create user-friendly videos that walk users through task workflows to accomplish their goals.
  • Work closely with user experience designers to deliver meaningful user interface text and suggest improvements to the existing product.
  • Develop project plans and maintain schedules for specific projects.
  • Edit work to ensure accuracy, consistency, and completeness.
Requirements:

To be successful in this role, you should have:

  • At least 3 years of technical writing experience.
  • Excellent analytical and written communication skills.
  • Able to write user-focused, goal-oriented task, concept, and reference topics.
  • Provide samples of your written work.
  • Work independently and collaborate with a cross-functional team spanning multiple regions.
  • Have a working knowledge of the software development process and cloud software applications.
  • Experience with creating and revising company policies and procedures.
  • Experience with creating software-related security content.
  • Able to multitask, prioritize, and meet deadlines.
  • Have knowledge of data management concepts.
  • Experience with JIRA and Confluence in an Agile software development environment.
  • Take ownership of your work and look for ways to improve content.
Benefits:

We offer a world-class team environment with office hubs in Toronto and Montreal. Our strong supportive management team provides a direct global impact of billions of passengers. This is an engineering-centric organization with innovative and collaborative team dynamics.

We estimate the salary for this position to be around $85,000 - $110,000 per year, depending on location and experience.



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