ServiceNow IT Service Management Technical Lead

3 weeks ago


Montreal, Quebec, Canada Astra North Infoteck Inc. Full time

ServiceNow Developer Administrator

At Astra North Infoteck Inc., we are seeking an experienced ServiceNow Developer Administrator to join our team. The ideal candidate will have a minimum of 5 years of experience in ITSM Area with ServiceNow, with a strong focus on implementation and management of the ServiceNow platform.

Key Responsibilities:

  • Implementation experience of ServiceNow platform that includes ITSM, Now Platform Features, ITOM, ITBM, and Integration Expertise with REST, SOAP, and custom integration methods.
  • Manage and set up Configuration Management using ServiceNow Discovery.
  • Excellent communication and client management skills, with the ability to create high-level design documents and identify areas of improvement within customers' ServiceNow landscapes.
  • Proactive in proposing solutions that add value to customers, with a strong understanding of ServiceNow capabilities and the ability to keep up-to-date with the latest technology advancements.
  • Experience with third-party integrations, ServiceNow scripting, and cloud and automation is a plus.
  • Web services integration (SOAP and REST), web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP), and experience in implementing systems using Agile Scrum framework.
  • Ability to work with global teams, willingness to work in MDT timings, and experience in Agile delivery and Agile development module in ServiceNow.
  • Thought leadership and ability to work with customer leadership teams on new or existing proposals.
  • Knowledge of Microsoft Project/Vision and PowerPoint is an added advantage.
  • Familiarity with HR Service Management, Customer Service Management, IT Business Management, Legal and Facilities, and Asset Management modules is a plus.

Requirements:

  • 8-10 years of experience in ITSM Area with ServiceNow.
  • Minimum of 5 years of experience in ServiceNow platform implementation and management.
  • Strong understanding of ServiceNow capabilities and the ability to keep up-to-date with the latest technology advancements.
  • Excellent communication and client management skills.
  • Ability to work with global teams and willingness to work in MDT timings.
  • Experience in Agile delivery and Agile development module in ServiceNow.


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