ServiceNow IT Service Management Technical Lead
3 weeks ago
ServiceNow Developer Administrator
At Astra North Infoteck Inc., we are seeking an experienced ServiceNow Developer Administrator to join our team. The ideal candidate will have a minimum of 5 years of experience in ITSM Area with ServiceNow, with a strong focus on implementation and management of the ServiceNow platform.
Key Responsibilities:
- Implementation experience of ServiceNow platform that includes ITSM, Now Platform Features, ITOM, ITBM, and Integration Expertise with REST, SOAP, and custom integration methods.
- Manage and set up Configuration Management using ServiceNow Discovery.
- Excellent communication and client management skills, with the ability to create high-level design documents and identify areas of improvement within customers' ServiceNow landscapes.
- Proactive in proposing solutions that add value to customers, with a strong understanding of ServiceNow capabilities and the ability to keep up-to-date with the latest technology advancements.
- Experience with third-party integrations, ServiceNow scripting, and cloud and automation is a plus.
- Web services integration (SOAP and REST), web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP), and experience in implementing systems using Agile Scrum framework.
- Ability to work with global teams, willingness to work in MDT timings, and experience in Agile delivery and Agile development module in ServiceNow.
- Thought leadership and ability to work with customer leadership teams on new or existing proposals.
- Knowledge of Microsoft Project/Vision and PowerPoint is an added advantage.
- Familiarity with HR Service Management, Customer Service Management, IT Business Management, Legal and Facilities, and Asset Management modules is a plus.
Requirements:
- 8-10 years of experience in ITSM Area with ServiceNow.
- Minimum of 5 years of experience in ServiceNow platform implementation and management.
- Strong understanding of ServiceNow capabilities and the ability to keep up-to-date with the latest technology advancements.
- Excellent communication and client management skills.
- Ability to work with global teams and willingness to work in MDT timings.
- Experience in Agile delivery and Agile development module in ServiceNow.
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