Data Scientist/ AI Engineer for Enterprise Language Generation

1 week ago


Montreal, Quebec, Canada Servicenow Full time

At ServiceNow, we're revolutionizing the way businesses operate with cutting-edge technology and innovation. As a leader in the industry, we're proud to serve over 8,100 customers worldwide, including 85% of Fortune 500 companies.

About This Role

We're seeking a highly skilled Data Scientist/AI Engineer to join our Advanced Technology Group (ATG). In this role, you'll be part of a customer-focused innovation group building intelligent software and smart user experiences using advanced technologies. Your primary responsibility will be to develop next-generation Large Language Models (LLMs) for Enterprise Language Generation that power our NOW platform with AI-driven experiences in day-to-day work for our customers.

This is an exciting opportunity to contribute to the development of innovative solutions that drive business value. You'll work closely with a talented team of developers, applied research scientists, product managers, and quality engineers to produce high-quality software.

What You'll Do
  • Apply your expertise in AI/ML to solve real-world challenges and datasets, developing practical and scalable solutions.
  • Research, propose, and implement appropriate models/techniques for LLM benchmarking.
  • Participate in data collection and synthetic data generation, generating custom benchmarks to evaluate diverse LLM capabilities.
  • Collaborate daily with the team to produce quality software.
  • Contribute to the implementation of tools to facilitate LLM evaluation and perform model/error analysis.
  • Potentially write research papers in collaboration with our Research Group for publication at top AI conferences.
  • Work with product owners to understand detailed requirements and own your code from design, implementation, testing, and delivery of high-quality & high-impact solutions to our users.
Requirements

To succeed in this role, you should have:

  • 4+ years of relevant experience with a Bachelor's degree or equivalent work experience.
  • Solid expertise in Python.
  • Solid Machine Learning/Deep Learning theoretical knowledge and hands-on experience.
  • Ability to read and experiment with ideas from recent research papers.
  • Effective communication skills to convey research findings to both technical and non-technical stakeholders.
About ServiceNow

ServiceNow is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and are dedicated to creating an inclusive workplace culture. If you require accommodations during the application process, please let us know. We're excited to hear from you



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