Customer Experience Specialist

2 weeks ago


Fredericton, New Brunswick, Canada Community Choice Financial Family of Brands Full time
About Us

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

Job Description

This role requires an Assistant Store Manager to work closely with the Store Manager to develop leadership skills in real-time, while providing a white-glove experience for our customers.

Key Responsibilities
  1. Customer Service: Educate consumers about financial products and services, making recommendations based on their financial needs.
  2. Account Management: Manage customer accounts, including accepting payments, monitoring, and managing customer appointments.
  3. Business Development: Meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  4. Team Development: Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Benefits

We offer a comprehensive new hire training program, access to a robust learning management system, paid on-the-job training & professional development programs, and multiple coverage levels for Medical, Dental, & Vision.



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