E-commerce Sales Consultant

2 months ago

Toronto, Ontario, Canada Brand Momentum Full time
Drive Sales Growth with Brand Momentum

We're seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. As a key member of our team, you will play a pivotal role in providing high-quality sales support and customer service to our online shoppers.

Key Responsibilities:
  • Deliver an exceptional shopping experience by assisting shoppers through ordering via email, phone, online chat, or text.
  • Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPIs.
  • Address any order adjustments and billing corrections promptly.
  • Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners.
  • Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends.
  • Align communication with overall marketing and business objectives.
  • Check and promptly reply to all product reviews based on the company's policies and standards.
  • Utilize monthly reports to measure performance based on identified key performance indicators (KPIs) and adjust strategies based on data insights.
  • Proactively utilize the CRM system to record and maintain shopper/owner information, feedback, and insights to drive business success.
  • Understand the value of retail channel partners and qualify leads appropriately to enhance brand loyalty across all channels.
Requirements:
  • Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and sales experience.
  • Track record of sales success and/or exceptional customer support.
  • Computer literate with typing skills and the ability to learn new applications quickly.
  • Entrepreneurial spirit: the desire to exceed sales goals.
  • English and French required.

If you're a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity at Brand Momentum.

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