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Digital Customer Success Principal Director
2 months ago
We are seeking a highly skilled and experienced Senior Director of Customer Success to join our team at National Bank. As a key member of our Digital Special Projects sector, you will be responsible for leading a team of specialists to optimize the digital experience and drive business growth.
Key Responsibilities- Develop and implement a customer-centric strategy to drive digital transformation and improve customer satisfaction.
- Lead a team of specialists to manage the external contact center, knowledge management, and associated KPIs.
- Collaborate with cross-functional teams to identify and prioritize business opportunities and drive strategic initiatives.
- Develop and maintain relationships with key stakeholders, including service providers and partners.
- Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.
- 8-10 years of digital experience, with a strong background in customer success and transformation.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Fluency in English and French, with the ability to communicate effectively in both languages.
As a Senior Director of Customer Success at National Bank, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive compensation package, including a comprehensive benefits program, employee share ownership plan, and opportunities for professional development and growth.
About UsNational Bank is a leading financial institution that is committed to making a positive impact on people's lives. We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us to deliver exceptional customer experiences.
