Customer Service Manager for Retail and Exhibition Spaces

2 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
Job Title: Customer Service Manager for Retail and Exhibition Spaces

About the Role: We are seeking a highly skilled and experienced Customer Service Manager to lead our retail and exhibition spaces team at Twenty Four Karats. As a key member of our management team, you will be responsible for supervising staff, assigning duties, hiring and training new employees, and managing cash handling responsibilities.

Main Responsibilities:
  • Sales Operations: Supervise sales workers, assign duties, and manage sales activities to meet business objectives.
  • Team Management: Hire, train, and develop staff members to enhance their skills and productivity.
  • Cash Handling: Authorize payments by cheque, manage cash, and oversee payroll administration.
  • Inventory Control: Organize and maintain inventory, including ordering merchandise and authorizing returns.
  • Performance Monitoring: Prepare reports on sales volumes, merchandising, and personnel matters, as well as conduct performance reviews.
  • Customer Support: Resolve customer requests, complaints, and supply shortages in a timely and professional manner.

Requirements and Qualifications:
To succeed in this role, you must have a college diploma or non-university certificate/diploma from a program of 3 months to less than 1 year, along with 7 months to less than 1 year of experience in a similar position. You should possess excellent communication and leadership skills, with the ability to motivate and supervise a team. Proficiency in English is also essential.

Salary and Benefits: The estimated salary range for this position is $40,000 - $60,000 per annum, depending on experience and qualifications. Additional benefits may include opportunities for career growth and development within the company.

Company Overview: Twenty Four Karats is a dynamic and innovative retail and exhibition space company that prides itself on providing exceptional customer service and creating engaging experiences for our customers.

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