GMR - Snow School Team Lead - Winter Operations

14 hours ago

Vancouver, British Columbia, Canada Grouse Mountain Resort Full time

**About Us**


Grouse Mountain Resort is a premier Canadian-owned hospitality group, recognized for its commitment to providing exceptional guest experiences. As a leader in the industry, we strive to create a positive and memorable experience for our guests.


**Job Summary**


The Snow School Team Lead is responsible for providing a consistent flow of information between instructors and management to create positive and memorable experiences for our guests and staff. This role requires a positive energy, resourcefulness, safety-first practices, and professionalism.


**Key Responsibilities**



  2. Carry out the functions of the Snow Sports Team Lead in a professional and ethical manner
  3. Communicate clearly in a respectful and enthusiastic manner using language appropriate to our guests and team members
  4. Assist Supervisors with the day-to-day co-ordination of all Snow School programs through scheduling assistance and on-snow staff supervision
  5. Work with guests of all ages and abilities and promote guest loyalty through a fun and engaging learning experience
  6. When working with children, always supervise children while they are in your care, assist in operational responsibilities of relevant Kids' programs, and adapt to, support, and effectively deal with change and share learning opportunities with others
  7. Be a team player, work considerately with all departments within the company, engage with the supervisory and management team, and demonstrate pro-active, positive and effective communication to facilitate and support teamwork and cooperation
  8. Maintain currency in qualification and pursue ongoing professional training and development to provide high-level guest service and a positive on-snow experience
  9. Arrive fit for work and take responsibility for your personal health and safety

**Required Qualifications and Abilities**



  2. Have 4 previous seasons of experience working as a Ski/Snowboard Instructor and a minimum of 1 season in a supervisor or lead role
  3. Possess a minimum CSIA/CASI Level 2 Certification (or international equivalent) and able to provide proof of current certification
  4. Have appropriate physical fitness to take on all assignments
  5. Possess a high level of skiing/snowboarding abilities
  6. Be fluent in all aspects of the English language (spoken and written)
  7. Have excellent guest service skills
  8. Have excellent communication skills
  9. Work well in a team
  10. Be able to work in inclement weather in an alpine environment
  11. Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
  12. Available to work five days a week, including evenings, weekends & holidays

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