Customer Service Liaison
3 days ago
We are a community-focused organization dedicated to supporting those who dare to be different and make a real impact in the world. Being a Groundbreaker and Game-Changer is a core principle that guides everything we do.
Job Summary:
We are seeking an experienced Customer Service Liaison to provide exceptional service and support to our valued customers.
About You:
- You will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and concerns.
- You will work closely with our internal teams to resolve customer issues and improve overall customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Analyze customer needs and develop effective solutions to meet their expectations.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Stay up-to-date on product knowledge and industry trends to provide informed answers to customer questions.
Requirements:
- 2+ years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Bachelor's degree in a related field.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
Location:
This role is based in our Emco Corporation office located in [insert location].
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