Food and Beverage Team Lead

4 days ago


Sudbury, Ontario, Canada Tim Hortons Full time

At Tim Hortons, we are seeking a highly skilled Food Service Supervisor to join our team. This is a rewarding opportunity for individuals who are passionate about providing exceptional customer service and leading high-performing teams.

Job Summary

The Food Service Supervisor will be responsible for overseeing the day-to-day operations of our food service area, ensuring that all food and beverages are prepared and served to our high standards. As a leader, you will be responsible for motivating and directing your team members to achieve excellent results in terms of customer satisfaction, food quality, and overall store performance.

Responsibilities
  • Operations Management: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all food and beverages meet quality control standards.
  • Leadership and Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to improve their skills and performance.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, and maintain a positive and respectful attitude towards customers at all times.
  • Reporting and Record-Keeping: Prepare and submit reports on stock, repairs, sales, and wastage, as well as maintain accurate records of inventory and supplies.
Requirements
  • Education: Secondary (high) school graduation certificate is required.
  • Experience: At least 1 to less than 7 months of experience in a supervisory role, preferably in the food service industry.
  • Skills and Qualifications: Excellent leadership and communication skills, with the ability to motivate and direct a team of staff members. Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
Work Environment

This is a full-time position that requires working in a fast-paced environment, with a combination of sitting, standing, and walking. The successful candidate must be able to work under pressure, maintain attention to detail, and demonstrate client focus, flexibility, and dependability.

Salary Range

$45,000 - $60,000 per year, depending on experience and qualifications. Benefits include competitive pay, opportunities for career advancement, and a comprehensive benefits package.



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