Technical Deployment Specialist

3 days ago

Mississauga, Ontario, Canada GardaWorld Full time

At GardaWorld, we are seeking a highly skilled Technical Deployment Specialist to join our team in Mississauga, ON.

Job Summary

The successful candidate will play a crucial role in the deployment and integration of our cash services and logistics solutions within new and existing service branches. This hands-on role requires technical expertise to configure and customize our products to meet the specific needs of each branch.

Key Responsibilities

  • Implementation Planning: Work with Project Managers to develop and manage detailed implementation plans, outlining tasks and timelines. Execute and track progress against implementation plans, identify potential roadblocks, and proactively address issues to ensure timely completion.
  • Technical Deployment: Lead the technical deployment of new cash services and logistics solutions within service branches, including partnering with IT on hardware and software installation, configuration, and testing. Analyze branch-specific needs and recommend customizations or modifications to optimize performance.
  • Training and Support: Develop and deliver comprehensive training programs for branch personnel on the use and functionality of implemented solutions. Collaborate on creation of user manuals, training guides, and other supporting documentation to facilitate knowledge transfer and ongoing support.
  • Collaboration and Communication: Work closely with Project Managers to align implementation activities with project timelines and objectives. Communicate effectively with branch personnel, providing clear updates, addressing concerns, and fostering positive relationships.
  • Process Improvement: Contribute to the continuous improvement of implementation processes and methodologies.

Requirements

  • Proven experience in implementing software solutions or enhancements, preferably within the cash services or logistics industry.
  • Strong understanding of operational principles and technical troubleshooting skills.
  • Excellent leadership and communication skills.
  • Bilingual English and French is an asset.
  • Ability to explain complex technical concepts clearly and concisely to a non-technical audience.
  • Ability to build relationships and establish trust with branch personnel and internal stakeholders.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a benefits package and opportunities for professional growth.

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