Pet Care Retail Store Supervisor

4 days ago

St Paul, Canada Pet Valu Full time

At Pet Valu, we're seeking a highly motivated and experienced Store Manager to lead our team of passionate Pet Experts. As a key member of our retail operations in North America, you will play a crucial role in delivering world-class customer service and helping pet parents find the right nutrition and solutions for their pets.

Company Overview

Pet Valu is one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals. Our stores are committed to helping local pets in need, partnering with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Estimated Salary: $60,000 - $80,000 per year

This competitive salary reflects your extensive experience in customer service and retail store management, as well as your enthusiasm for learning and growing in the pet care industry. As a Store Manager, you will enjoy benefits such as management training, product knowledge, employee discounts, paid benefits, and a pet-oriented career-building environment.

Job Description

You will be responsible for coaching and developing your store team to deliver exceptional customer service, managing a team of employees, ensuring operational standards and procedures are met, and coordinating administrative activities such as order placements, inventory management, and safety audits.

Key Responsibilities:
  • Ensure all customer service standards are met by staff
  • Manage a team of employees including recruiting, scheduling, training, and supervision
  • Operational Standards/Procedures: ensure all staff adhere to corporate operations level standards
  • Administrative activities: coordinate order placements, maintain inventory, complete store audits and safety audits
  • Business Results: coordinate efforts of store staff to achieve targeted results
Required Skills and Qualifications

To be successful in this role, you will possess a minimum of 2 years' experience in customer service and retail store management, an outgoing and friendly personality with strong customer service skills, and the ability to work as scheduled, including weekends and evenings. You should also have a reliable means of transportation and be able to lift 50lbs repetitively.

Benefits

As a Store Manager at Pet Valu, you will enjoy a range of benefits, including management training, product knowledge, employee discounts, paid benefits, and a pet-oriented career-building environment.

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