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Assistant Manager

2 months ago

Enfield, Canada Down East Hospitality Incorporated Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Down East Hospitality Incorporated. As an Assistant Manager, you will play a key role in the day-to-day operations of our business, ensuring that all aspects of the operation run smoothly and efficiently.

Key Responsibilities
  • Evaluate Daily Operations: Monitor and assess the performance of our daily operations, identifying areas for improvement and implementing changes as needed.
  • Monitor Revenues and Labour Costs: Analyze financial data to determine labour costs and make recommendations for cost savings.
  • Supervise Staff: Lead and manage a team of 11-15 staff members, providing guidance and support to ensure they are meeting their performance goals.
  • Plan and Organize Daily Operations: Develop and implement plans to ensure the smooth operation of our business, including scheduling and inventory management.
  • Set Staff Work Schedules: Create and manage staff schedules to ensure adequate coverage and minimize overtime.
  • Train Staff: Provide ongoing training and development opportunities to ensure staff have the skills and knowledge needed to perform their jobs effectively.
  • Organize and Maintain Inventory: Manage inventory levels and ensure that all necessary supplies are on hand.
  • Ensure Health and Safety Regulations are Followed: Ensure that all health and safety regulations are followed, and that staff are aware of their responsibilities in this area.
  • Leading/Instructing Individuals: Provide guidance and support to staff to help them develop their skills and knowledge.
  • Address Customer Complaints or Concerns: Respond to customer complaints and concerns in a professional and timely manner.
  • Provide Customer Service: Ensure that all customers receive excellent service, and that their needs are met.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Computer and Technology Knowledge: Proficient in the use of electronic cash registers and other technology systems.
  • Transportation/Travel Information: Valid driver's license and own transportation.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, work under pressure, and stand for extended periods.
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available, and a permanent employment opportunity.