IT Support Specialist
1 month ago
We are North America's leading retail photography company, providing secure, inclusive, and empowering photoshoot experiences for women.
As we rapidly expand across Canada and the USA, we are redefining our IT infrastructure to support this growth. This is a unique opportunity to play a pivotal role in shaping our future, driving innovation, and making a lasting impact in a fast-growing, dynamic organization.
Career Development: Opportunities for professional growth and development are available, including certification reimbursements.
Job DescriptionAs the IT Support Technician, you will report to the Head of IT and play a vital role in supporting the company's day-to-day technology operations. You will serve as the first point of contact for technical issues, assist with physical maintenance of workstations, and ensure seamless IT support for employees across multiple locations.
- Main Responsibilities:
- Provide timely and effective resolutions for hardware, software, and network issues across all locations.
- Assist with workstation assembly, setup, and general physical upkeep to ensure functionality and organization.
- Manage and resolve IT support tickets, ensuring efficient communication and timely issue resolution.
- Support onboarding processes by helping with account setup and device configurations as needed.
- Deploy new software and systems, ensuring smooth adoption and adherence to security standards.
- Maintain accurate documentation of IT activities, troubleshooting efforts, and system configurations.
To be successful in this role, you will need:
- A solid foundation in IT best practices, particularly in macOS, iOS/iPad OS, and Windows environments.
- Strong problem-solving abilities and the capacity to handle multiple tasks efficiently.
- Excellent communication and interpersonal skills, with a focus on providing secure and supportive IT assistance.
- Full fluency in English, with strong written and verbal communication skills.
The ideal candidate will have 2+ years of hands-on experience in IT support and be able to troubleshoot and resolve technical issues in dynamic environments.
Salary InformationThe estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.
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