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Ambassador of Luxury Hospitality
1 week ago
Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal.
Job DescriptionWe are seeking an exceptional Chef de Réception to join our team as the first point of contact for all residents, guests, and vendors. As a brand ambassador of Fitzrovia, you will ensure smooth daily operations while acting as a key representative of our luxury property.
Main Responsibilities:- Act as a brand ambassador for Fitzrovia, delivering exceptional client service and maintaining the luxury standards of the property.
- Assist in organizing and executing both on-site and off-site resident events, supporting the event planning team to ensure memorable experiences.
- Acquire and maintain a broad understanding of the community and surrounding areas, including local amenities and events.
- Provide general resident services, such as helping with carrying items, arranging taxis, scheduling reservations, and coordinating event tickets.
- Manage the loading bay, oversee vendor check-ins and check-outs, and coordinate resident deliveries and moving trucks.
- Monitor and assist with amenity reservations, maintain inventory within amenities, and ensure these spaces meet luxury standards.
- Alert team members to any security concerns, such as loitering, and ensure front-of-house areas are clean and welcoming.
- Attend regular team meetings, proactively communicate with colleagues, and review activity logs at the beginning of each shift to ensure continuity.
To be successful in this role, you will require:
- Prior experience in hospitality, administrative roles, or luxury retail is highly desirable.
- Proficiency with Microsoft Office and comfort with technology.
- Able to maintain a calm, composed demeanor and a professional appearance at all times, in line with the dress code policy.
- Flexibility with shifts and hours, with schedules varying and occasional overtime required.
Fitzrovia partners with public institutions, pension funds, and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.
