Ambassador of Luxury Living Experience

6 days ago

Toronto, Ontario, Canada Fitzrovia Full time
About the Role

The Concierge role is a key component in delivering exceptional service and creating a sense of community at Fitzrovia properties.

Key Responsibilities:
  • Welcome residents and guests, assist with package pick-ups, address inquiries and concerns, open doors, and maintain the cleanliness of front-of-house areas.
  • Promote the luxury standards of the property as a brand ambassador and deliver exceptional client service.
  • Assist in organizing and executing both on-site and off-site resident events, supporting the event planning team to ensure memorable experiences.
  • Gather and share information about the community and surrounding areas, including local amenities and events.
  • Provide general resident services, such as helping with carrying items, arranging taxis, scheduling reservations, and coordinating event tickets.
  • Ensure seamless move-in and move-out processes for residents.
  • Manage the loading bay, oversee vendor check-ins and check-outs, and coordinate resident deliveries and moving trucks.
  • Support leasing tasks as required, contributing to overall property management efforts.
  • BUILD STRONG RELATIONSHIPS WITH RESIDENTS, GATHER AND SHARE FEEDBACK WITH PROPERTY MANAGEMENT, AND MAINTAIN DETAILED RECORDS OF RESIDENT PREFERENCES.
  • Monitor and assist with amenity reservations, maintain inventory within amenities, and ensure these spaces meet luxury standards.
  • Alert team members to any security concerns, such as loitering, and ensure front-of-house areas are clean and welcoming.
  • Attend regular team meetings, proactively communicate with colleagues, and review activity logs at the beginning of each shift to ensure continuity.
  • Maintain confidentiality regarding resident matters and adhere to all property guidelines and standards of performance.
Qualifications and Experiences:
  • High school diploma or equivalent required; post-secondary education preferred.
  • 1-3 years of experience in a premier customer service or concierge setting preferred.
  • Superior oral and written communication skills, with a strong emphasis on customer service.
  • Prior experience in hospitality, administrative roles, or luxury retail is highly desirable.
  • Proficiency with Microsoft Office and comfort with technology.
  • Ability to maintain a calm, composed demeanor and a professional appearance at all times, in line with the dress code policy.
  • Ability to operate effectively in a fast-paced, dynamic environment.
Workplace Conditions:
  • Ability to perform physical tasks, including lifting, bending, and pushing up to 25lbs.
  • Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions.

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