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Technical Support Specialist
2 months ago
Job Summary:
BeBee Professionals is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our products and services.
Key Responsibilities:
- Troubleshooting and Resolution: Troubleshoot technical issues and provide timely and effective solutions to customers.
- Customer Communication: Respond to customer inquiries in a professional and courteous manner, ensuring that all concerns are addressed and resolved.
- Record Management: Maintain accurate and up-to-date customer records, including contact information and service history.
- System Maintenance: Identify and resolve system issues, ensuring that our products and services are running efficiently and effectively.
- Process Improvement: Develop and implement processes to enhance customer service, ensuring that our customers receive the highest level of support.
Requirements:
- Education: A degree in Computer Science or a related field is required.
- Experience: Proven experience in customer service and technical support is essential.
- Skills: Excellent problem-solving and communication skills, with the ability to work independently and as part of a team.
