Store Manager

2 months ago

Newmarket, Ontario, Canada Canadian Tire Corporation Full time

Job Summary

We are seeking a highly motivated and experienced Store Manager to lead our automotive parts sales team at Canadian Tire Corporation. As a Store Manager, you will be responsible for driving sales growth, managing store operations, and providing exceptional customer service.

Key Responsibilities

  • Customer Service
    • Develop and implement strategies to build a sales-obsessed culture and provide an exceptional in-store customer experience.
    • Responsible for driving outside sales through commercial accounts, new business prospecting, and exceptional management of customer relationships with dealer partners.
  • Operations
    • Delegate and follow up on the execution of visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives.
    • Responsible for managing and minimizing store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory control.
    • Ensure accurate execution and complete daily review of shipping, receiving, returns processing, and documentation according to company policies.
    • Follow and ensure compliance with all Cash and Audit, and OH&S policies and procedures.
    • Create and monitor the creation of efficient store weekly scheduling for both sales and support functions.
    • Responsible for overall store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
    • Manage regular reconciliations and collections of accounts payable balances for all customer business accounts.
  • Training
    • Coach and develop store and management team.
    • Set and follow up on individual and store sales goals.
    • Create development plans and conduct annual appraisals for store team; support and coach to improve any performance gaps, and conduct ongoing coaching to improve the team.
    • Lead effective huddles, meetings, and coaching sessions, keeping the team well-informed of pertinent information.
    • Complete and hold the team accountable to complete required training within required timeframes.
    • Ensure execution of the Customer Experience and provide resolution for all customer concerns.
    • Develop and lead recruiting and hiring strategy for the store, maintaining a complete team, adhering to IBO standards.
  • Leadership
    • Provide mentorship to teams and influence continuous growth.
    • Continually motivate team and performance through recognition programs, in-store contests, customer compliments, etc.
    • Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary.
    • Able to work retail hours including scheduled evenings, weekends, and holidays.

Requirements

  • 3-5 years retail experience managing a multi-channel business required.
  • Managing and growing B2B business sales.
  • Demonstrated interest in the automotive parts aftermarket industry.
  • Fundamental computer skills an asset.
  • Strong knowledge of automotive parts aftermarket industry.
  • A good base of knowledge of automotive operating systems including point of sale.
  • Assets:
  • Possession of a valid driver's license is an asset.
  • Automotive Training or Certification is an asset.

About Us

At Canadian Tire Corporation, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes us from the competition. We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do.

Accommodations

We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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