Business Systems Support Specialist

1 month ago


Calgary, Alberta, Canada LaPrairie Group Full time
Business Systems Support Specialist

We are seeking a highly skilled Business Systems Support Specialist to join our team at the LaPrairie Group of Companies. As a key member of our IT team, you will be responsible for providing technical support, maintenance, and enhancement of our business systems.

Key Responsibilities:
  • Technical Support: Provide timely and effective support for daily business system issues, ensuring minimal disruption to our operations.
  • System Configuration: Configure, customize, and deploy business systems to optimize performance and enhance user satisfaction.
  • Data Analytics: Build and maintain data analysis, reporting, and business intelligence solutions for stakeholders across all business areas.
  • Training and Documentation: Lead training sessions for groups and individuals, and develop comprehensive documentation for business, technical, and training purposes.
  • Quality Assurance: Assist in testing, validating, and reviewing solutions to ensure alignment with business requirements and technical specifications.
  • Change Management: Support the change management process by communicating updates and conducting training on maintenance, updates, and process changes to business systems.
  • Business Process Improvement: Contribute to the continuous improvement of business processes and systems by identifying enhancement opportunities, recommending solutions, and implementing improvements.
Requirements:
  • Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent hands-on experience.
  • Certifications: Relevant certifications in business systems, project management, or IT (e.g., PMP, CBAP, ITIL) are a plus.
  • Experience: Minimum of 2-3 years of experience in a role involving business systems support, configuration, and optimization.
  • Skills: Proficiency in configuring, customizing, and deploying business systems for optimal performance and user satisfaction, as well as strong understanding of business process improvement and system enhancement.


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