Work from Home Sales Representative

3 weeks ago

Millbrook, Canada Mass Markets Full time

Job Overview

Mass Markets is seeking a highly motivated and customer-focused Work from Home Sales Representative to join our team. As a Work from Home Sales Representative, you will be responsible for handling inbound customer inquiries, troubleshooting technical issues, and assisting customers with adding or removing products and services.

Key Responsibilities

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade
  • Explain and position products and processes with customers
  • Escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problem-solving and effective call handling

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with change and ambiguity
  • Excellent interpersonal skills and ability to build relationships with team and customers

Benefits

  • Competitive base pay plus benefits
  • Paid time off and paid holidays
  • Advancement opportunities
  • Fun and engaging work environment
  • Casual dress code
  • Cash and prize contests

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment

  • Must be authorized to work in the United States or Canada
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint

Equal Opportunity Employer

Mass Markets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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