Banking Advisor

4 weeks ago

Vald'Or, Quebec, Canada National Bank Full time

About the Role:

We are seeking a highly skilled Banking Advisor to join our team at National Bank. As a Banking Advisor, you will be responsible for providing exceptional client service and building lasting relationships with our clients.

Key Responsibilities:

  • Greet clients and answer questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs to manage their finances.
  • Listen to clients' needs and resolve complex situations in a timely and professional manner.
  • Provide advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships and ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs.
  • Ensure adherence to compliance and risk management rules.

About the Team:

Our team is passionate about delivering exceptional client service and working together to achieve our goals. We value diversity and inclusivity and are committed to creating a positive and supportive work environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A comprehensive training program to help you succeed in your role.

Requirements:

  • A college diploma (DEC) or equivalent.
  • Customer service experience and a positive attitude.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Language: French

Skills: Accountability, Brand Ambassadorship, Business Development, Client-focused, Customer Relationship Management, Detail-oriented, Digital literacy, Driving Results, Emotional Intelligence, Empathy, Humility, Learning Agility, Oral Communication, Teamwork

Benefits: Health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, virtual sleep clinic

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