IS Communication Specialist
3 weeks ago
Key Responsibilities:
- Develop and maintain effective communication channels for IS-related information, ensuring timely dissemination to stakeholders.
- Design and update various web sites within Information Systems, ensuring accuracy and relevance.
- Manage server/application information, including impact, contacts, owners, and other relevant details.
- Contribute to the development of IS policies, focusing on change control, incident and problem management, and other critical areas.
- Create user guides and written communications to support IS operations and customer needs.
- Develop and update Knowledge Base articles to enhance internal customer IS processes.
- Communicate outage information, identify recurring problems, and collaborate with IS personnel on status updates.
- Participate in change control and root cause analysis processes, ensuring effective resolution of issues.
- Contribute to the development of overall Change Management strategy for program-related initiatives.
- Administer monthly reporting on service levels, providing valuable insights for improvement.
About the Role:
FortisBC is seeking a skilled IS Communication Specialist to join our team. As a key member of our Information Systems department, you will be responsible for developing and maintaining effective communication channels, designing and updating web sites, and managing server/application information.
Requirements:
- Certificate in Communications or a related field, supplemented by courses in Computer Information Systems or Web design.
- Three years of directly related experience in IS communication, web development, or a related field.
- Thorough knowledge of computer network concepts, web development, and communication technology.
- Strong communication planning and project management skills, with sound budgeting and time management abilities.
- Excellent oral and written communication skills, including proofreading and presentation skills.
- Excellent customer service skills.
About FortisBC:
FortisBC is a leading energy provider in British Columbia, delivering renewable energy, natural gas, electricity, and propane to over 1.3 million customers. We are committed to a safe, inclusive, and diverse workplace, offering a competitive salary and benefits package, as well as opportunities for life-long career development.
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