Store Performance Manager

4 days ago

London, Ontario, Canada Indigo Full time
Indigo Store Overview

We are Indigo, Canada's Cultural Department Store. Our mission is to add joy to our customers' lives by creating an exceptional shopping experience. We offer a variety of exciting opportunities at our retail stores for people who share our passions and want to be part of a dynamic and enriching culture.

Our Core Values
- We exist to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

About the Role
The General Manager is accountable for every aspect of the store's performance. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. The ideal candidate will have 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders. They must be able to articulate Indigo's mission and strategy and communicate business goals to store team.

Main Responsibilities
- Articulate Indigo's mission and strategy and communicate business goals to store team
- Ensure strategic priorities, sales goals, and profitability targets are met
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Identify local market trends and competitors to proactively anticipate customer needs and expectations
- Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
- Continually assess staffing levels and lead recruiting and selection of new employees
- Own store schedule
- Open and close store and manage sales floor
- Ensure health and safety of employees and customers is top priority

Key Qualifications
- College degree preferred or equivalent job experience
- 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Why Join Indigo?
At Indigo, we are committed to our communities, our customers, and each other. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.

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