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Cisco Unified Communications Expert

1 week ago

Mississauga, Ontario, Canada Wipro Technologies Full time
Job Description:

We are seeking a highly skilled Cisco Unified Communications expert to join our team. As a key member of our network infrastructure team, you will be responsible for designing, configuring, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams.

The ideal candidate will have extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP. A strong understanding of data networking concepts, particularly routing and switching, is also essential. Additionally, the ability to develop and maintain documentation for all network, voice, and collaboration systems will be beneficial.

Key Responsibilities:

* Design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
* Integrate, manage, and troubleshoot Verint call recording systems.
* Work within Avaya VoIP environments, performing design and troubleshooting as needed.
* Develop and maintain documentation for all network, voice, and collaboration systems.
* Proactively identify, diagnose, and resolve complex voice and collaboration issues.

Qualifications and Requirements:

* 10+ years of experience in network voice administration with a focus on Cisco technologies.
* In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
* Experience with Verint call recorder integration and troubleshooting.
* Strong understanding of Avaya VoIP systems.
* Extensive knowledge of data networking concepts, particularly routing and switching.
* Demonstrated hands-on expertise with Cisco VoIP products.
* Proven troubleshooting skills with an ability to think analytically and work independently.
* Solution-oriented mindset with a proactive approach to problem-solving.
* Excellent communication skills for effective collaboration across teams and departments.