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Salesforce Product Specialist

2 months ago

Canada GitHub Full time

About GitHub

As the global hub for all developers, GitHub is the complete AI-powered platform to build, scale, and deliver secure software solutions. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role, you can work from anywhere, with a focus on remote collaboration and global connectivity.

Overview

As a Salesforce Application Product Analyst III on GitHub's Revenue Systems team, you will play a key role in bridging the gap between business stakeholders and technical teams, particularly in Sales and Sales Operations. Your primary responsibilities include building relationships with end-users to understand their business needs and system shortcomings, and translating these into optimized and scalable business solutions. You will be involved in the entire solution implementation process, from designing and testing to user onboarding and addressing enhancement requests or bug fixes. Additionally, you will collaborate with engineering teams, support user acceptance testing, and ensure that solutions comply with organizational standards.

Responsibilities

Stakeholder Enablement

  • Build relationships with end-users across the organization to understand their needs, identify system shortcomings, and guide improvement efforts.
  • Translate stakeholder needs into actionable solutions, leveraging best practices and existing business tools.
  • Develop strong internal team connections to deliver effective stakeholder solutions and communicate updates across platforms.
  • Assist in planning and executing stakeholder solutions.

Solution Implementation

  • Design scalable solutions using business systems and configurations.
  • Collaborate with technical teams to scope and support system changes. Demonstrate features, gather feedback, and implement final solutions within GitHub.
  • Ensure solution compliance, support developer testing, and perform user acceptance testing (UAT). Analyze testing data and communicate results to stakeholders.
  • Advise on best practices and create documentation for end-users.

Business Systems Administration

  • Manage day-to-day configuration, data loads, and support for internal stakeholders.
  • Configure business processes, data management, and system integrations.
  • Build automated testing and data deployments, run business queries, and manage user onboarding/offboarding and permissions.

Continuous Improvement

  • Identify automation opportunities to enhance workflows and business processes. Implement system improvements with general guidance.

Project Management

  • Assist in planning long-term business strategies, complete tasks per the project roadmap, and evaluate past solutions. Provide regular updates, maintain accountability, and address project setbacks proactively.

End-User Support

  • Share solutions in case triage meetings, provide technical support for moderately complex issues, and escalate complex problems when necessary. Ensure product and integration functionality through regular testing.

Vendor Management

  • Collaborate with vendors and stakeholders to integrate vendor software within business solutions.

Qualifications

Required/Minimum Qualifications:

  • Many years of experience in business systems implementation
  • Hands-on experience with Salesforce administration in lightning and classic
  • A few years of hands-on experience with Salesforce CPQ (e.g., product configuration, product and price rules, Price calculation, Quote Templates, Quote Terms) and Advanced Approval (e.g., Approval Chains, Approval Rules, Approval Variables)
  • Strong understanding of Salesforce, with the ability to build and customize apps, objects, flows, validation rules, formula fields, and views of intermediate complexity

Preferred Qualifications:

  • Experience in Sales and Marketing business processes, including Salesforce configuration and implementation
  • Skilled in documenting and maintaining business, functional, and technical requirements
  • Proficient in managing and cleansing Salesforce data using tools like Dataloader, Workbench, and Prodly Moover
  • Strong interpersonal skills with remote communication across all company levels and time zones
  • Basic knowledge of Git/GitHub
  • Hands-on experience with Prodly data deployment and automated testing
  • Project management experience (Agile, SCRUM)
  • Familiar with JavaScript and JSON
  • Experience with Salesforce Einstein AI, CRM Analytics, and certification (e.g., CPQ Specialist, Administrator, Sales Cloud)
  • Knowledge of applications like DocuSign, Marketo, FinancialForce, Zuora, LeanData, ZiftOne, BoostUp, and Aviso

GitHub Values

  • Customer-obsessed
  • Ship to learn
  • Growth mindset
  • Own the outcome
  • Better together
  • Diverse and inclusive

Manager Fundamentals

  • Model
  • Coach
  • Care

Leadership Principles

  • Create clarity
  • Generate energy
  • Deliver success