Senior Technical Enablement Specialist

1 day ago


Toronto, Ontario, Canada Seismic Full time
Seismic Sales Enablement Expert - Job Description

We are seeking a highly skilled and experienced Senior Technical Enablement Specialist to join our team at Seismic. As a technical expert in sales enablement, you will play a crucial role in driving long-term technical improvements across our operations and engineering organization.

About the Role:

  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.

Key Responsibilities:

  • Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department.
  • Drives long-term technical and structural improvements across the operations and engineering organization.
  • Recommends technical enhancements based on patterns of customer experience with Engineering leadership.
  • Expert in most functional areas of Engineering.

What You Will Do:

  • Develops and maintains strong relationships with internal stakeholders, including Engineering teams and leaders.
  • Collaborates with cross-functional teams to identify and prioritize technical improvement opportunities.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Stays up-to-date with industry trends and emerging technologies to ensure Seismic remains competitive.

About You:

  • 10+ years of relevant work experience in sales enablement, technical support, or a related field.
  • Strong understanding of Cloud services and tools supporting Cloud operations.
  • Expert troubleshooting skills in a global, SaaS multi-cloud environment.
  • Familiarity with application monitoring suites like NewRelic, DataDog, and browser-based debugging suites.

Salary Information:

The estimated salary range for this position is $120,000-$180,000 per year, depending on location and experience.

Benefits:

  • Competitive salary and bonus structure.
  • Generous time off and paid holidays.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) matching and equity program.

Why Work at Seismic?

At Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.



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