Technical Solutions Specialist
5 days ago
We are seeking an experienced Technical Solutions Specialist to join our Professional Services team at Avanti Software Inc.
Company Overview
Avanti Software Inc. is a leading provider of all-in-one Human Capital Management (HCM) software solutions. We help Canadian companies build better workplaces by providing innovative and configurable HCM solutions.
About the Role
The successful candidate will be responsible for implementing and configuring Avanti's payroll, HR, and time & attendance modules. This will involve working closely with clients to understand their system needs and setting up their Avanti instance accordingly.
Key Responsibilities
- Implement and configure Avanti's payroll, HR, and time & attendance modules
- Analyze client system needs and set up their Avanti instance
- Attend project meetings and provide status updates on deliverables
- Maintain a client issues log for projects
- Host working and troubleshooting sessions with clients
- Set and manage client expectations throughout the project lifecycle
- Participate in client-facing calls for escalations and/or scoping
- Provide professional advice, guidance, and actionable solutions to businesses
- Provide training to client admin users
- Deliver quality service within budget constraints
- Document and share solutions and best practices internally
Requirements
- 3+ years' experience implementing B2B SaaS software
- Demonstrated experience as an Avanti super user
- Skilled in Payroll, Time & Attendance, and HR software implementations
- Strong foundational knowledge of Canadian Payroll fundamentals
- Able to display complex data and information in an easy-to-understand manner
- Client-centric, naturally curious, and a great listener
What We Offer
We offer a competitive salary range of $90,000 - $120,000 per year, based on experience, as well as a comprehensive benefits package, flexible work arrangements, and opportunities for growth and development.
Benefits
We believe that our employees are our greatest asset, and we strive to provide a work environment that supports their physical and mental well-being. Our benefits package includes:
- Flexible health and wellness spending accounts
- Top-notch medical and dental plans
- RRSP program
- Annual incentive bonus
- Flexible time off program
- Quarterly Mental Recharge days
- Parental Leave Program
Culture
We operate as a distributed team across Canada, living our values of diversity and inclusion, integrity, innovation, and impact. We aim to create and maintain an environment where you can be your best and grow your career while having the flexibility to work from any location in Canada that best suits your needs.
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