Retail Operations Manager
4 weeks ago
**About the Role**
Zumiez is seeking a Retail Operations Manager who thrives on empowering a store team to achieve success and is committed to providing excellent customer service in a fast-paced environment. As a key holder, you will be responsible for leading, developing, and driving an exceptional customer experience no matter how the customer chooses to engage.
**Why Zumiez**
Zumiez was founded in Seattle in 1978 as a single store called Above the Belt. The empowered and collaborative culture instilled by our founder Tom Campion has made the company's sustained, profitable growth a way of life. Today, Zumiez has grown to over 650 locations in the US, Canada, and Puerto Rico, and has become a global leader in specialty retail.
**Responsibilities**
As a Retail Operations Manager, you will be responsible for overseeing, managing, and maximizing the entire business operations of your store. This includes managing staff issues, store employee's managers, compliance with store policies, and other administrative duties. You will also be accountable for profits and losses, team member training and development, inventory, sales promotion execution, and merchandising.
**Requirements**
To be successful in this role, you will need to have a proven history of successfully training employees, a strong understanding of sales and customer service techniques, and demonstrated ability to maintain operational efficiencies. You will also need to be dependable and reliable, with the ability to work a flexible schedule that changes as the business changes.
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