Process Design and Operations Manager

2 weeks ago

Toronto, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled Senior Manager Process Design Lead to join our team at BMO. This is a key leadership role that requires a strong background in process design and operations management.

Key Responsibilities
  • Provide strategic input into business decisions as a trusted advisor.
  • Lead the design, development, and implementation of assigned projects from business case development through to execution.
  • Work across BMO to deliver specific project/program results in alignment with overall group goals.
  • Foster a culture aligned to BMO's purpose, values, and strategy and role model BMO values and behaviors in all that they do.
  • Ensure alignment between values and behavior that fosters diversity and inclusion.
  • Regularly connect work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Manage people and lead a team capable of delivering the desired business results.
  • Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Act as a subject matter expert on relevant regulations and policies.
  • Influence and negotiate to achieve business objectives.
  • Identify emerging issues and trends to inform decision-making.
  • Manage multiple programs/projects simultaneously and resolve conflicting priorities.
  • Assist in the development of strategic plans.
  • Keep stakeholders informed of messages, recommendations, decisions, process, and progress.
  • Define business requirements for analytics & reporting to ensure data insights inform business decision making.
  • Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Lead the development of the communication strategy focusing on positively influencing or changing behavior.
  • Lead the execution of strategic initiatives; assess and adapt as needed to ensure quality of execution.
  • Act as a relationship manager on assigned projects/programs and ensure alignment to overall enterprise and group goals.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Participate in project/program design and provide advice & subject matter expertise to achieve required business results.
  • Conduct analysis required to inform strategic recommendations and consider the 'big picture' when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
  • Collaborate with internal & external stakeholders to provide business context in the design, development, and implementation of programs & solutions.
  • Break down strategic problems, and analyze data and information to provide insights and recommendations.
  • Monitor and track performance, and address any issues.
  • Drive cross-business/group coordination and logistical support for the implementation of change.
  • Support development and execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Work on initiatives with varied complexity, typically involving multiple stakeholders across BMO.
  • Identify enablers and key issues prior to and during implementation, raise issues with stakeholders, and offer solutions to resolve issues or risks that jeopardize delivery.
  • Operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders.
  • Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implement changes in response to shifting trends.
Qualifications
  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Subject matter expertise in required business domain - Expert.
  • Seasoned professional with a combination of education, experience, and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem-solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data-driven decision making - In-depth / Expert.
Compensation

$84, $156,000.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

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