Client Service Representative

2 days ago


Ottawa, Ontario, Canada People Corporation Full time

Overview

People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions.

We serve over 20,000 clients representing nearly 3 million Canadians. Our goal is to provide customized solutions that fit the unique needs of businesses and their employees.

Our team is dedicated to creating an inclusive and accessible environment where all employees and clients feel valued, respected, and supported.

Key Responsibilities

The Client Service Specialist will be responsible for:

  • Developing and maintaining relationships with clients and multiple insurance companies
  • Providing day-to-day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
  • Interacting with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
  • Independently managing clients' enrollments, terminations, amendments, salary, and status changes, including data entry into internal systems
  • Providing benefit plan administration training for new and existing clients
  • Assisting clients with claims and online processing
  • Coordinating timely preparation and delivery of necessary client materials
Requirements

To be successful as a Client Service Specialist, you will need:

  • 2+ years of experience in the group benefits industry
  • 2+ years of experience in a client-focused environment with a commitment to service excellence
What We Offer

We offer a competitive compensation package, including extended health care and dental benefits, a retirement savings plan with company contributions, a suite of Health & Wellness offerings, mental health programs, and assistance for the completion of industry designations.



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