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Product Development Associate
2 months ago
About Aislelabs
Aislelabs is a leading Software as a Service (SaaS) and data intelligence business providing marketing and spatial analytics solutions to operators of thousands of physical spaces around the world.
We help our customers acquire new customers via high ROI wi-fi email acquisition while helping operations leaders through digital twins of their built environment.
We're a profitable, growing SaaS business with teams clustered around legacy office locations in Toronto, Dubai and India.
Job Summary
We're seeking a highly motivated and detail-oriented Associate Product Manager to join our team at Aislelabs. As a key member of our product development team, you will be responsible for researching market trends and competitor analysis, collecting feedback from customers, and ensuring our products continue to meet their evolving requirements.
Key Responsibilities
- Assist in primary and secondary data efforts, including customer interviews, TAM analysis, and web extraction
- Assist overall knowledge-sharing and product education to the customer success and sales teams
- Assist in handling support tickets related to product issues, working with the support team to ensure timely resolution
- Work with the QA team to ensure alignment of test cases with product/feature design
- Monitor and report on usage metrics for existing and new features
- Create and maintain detailed product knowledgebase, including user stories, feature specifications, support & training documentation, and release notes
- Maintain the hardware and software compatibility databases
Basic Qualifications
Bachelor's degree in business, Computer Science, or a related field
1-2 years of relevant experience in product management or information technology
Experience in conducting market research and summarizing findings for Head of Product
Proficient in creating and maintaining comprehensive product documentation
Preferred Skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, collaborative environment
- Proficient in MS Office (Excel, Powerpoint)
- Familiar with JIRA, Trello
- Comfortable working with large data sets and data analysis
- Strong track record of cross-functional collaboration in a dynamic environment
- Familiarity with agile development methodologies is advantageous