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Hotel Operations Manager

1 month ago

Mississauga, Ontario, Canada Alt Hotel Toronto Airport Full time
Job Title: Guest Service Supervisor

We are seeking a highly motivated and organized Guest Service Supervisor to join our team at Alt Hotel Toronto Airport. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient operations
  • Establish work schedules and procedures to meet business needs
  • Perform same duties as workers supervised to maintain a high level of service
  • Prepare and submit reports to management on guest feedback and operational performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently
  • Hire and train staff in job duties, safety procedures, and company policies
  • Requisition materials and supplies to maintain a well-stocked front desk
Requirements:
  • 5-10 years of experience in a supervisory role in a hotel or resort setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Ability to work under pressure and maintain a high level of service
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.